Refund policy

While our goal is to ensure that all of our customers are satisfied with their orders, we are only able to process refunds under two conditions: failed delivery attempt or damaged product.

Refunds for failed delivery can take up to 15 business days to process.

Should you receive a damaged product please reach out to the relevant customer service email below with a picture of the damaged product and they will endeavour to assist you.

Gift cards are non-refundable.

Canadian Orders Customer Service Email: info@romerodistilling.com
USA Orders Customer Service Email: usa-orders@romerodistilling.com